Green Line Express Helpline 2026

To book Green Line Express tickets by phone, call our 24/7 helpline at 117 (toll-free from any landline) or 0300-8008787 (from mobile). Our customer service representatives will assist you with seat availability, fare information, and complete your booking over the phone.

To check the live train status, call 117 and provide your train number (5 UP or 6 DN) and journey date. You can also send an SMS with your booking reference number to 8383 for instant status updates. Live GPS tracking is also available on greenline.pk.

For complaints regarding service, cleanliness, staff behavior, or any other issue, call our dedicated complaints line at 042-99201232 (during office hours 9 AM - 5 PM, Mon-Fri) or email complaints@greenline.pk. You can also register complaints 24/7 through helpline 117. Your complaint will be acknowledged and resolved within 48 hours.

Absolutely! Call 117 or 0300-8008787 for any refund-related queries. Our team can check your refund status, guide you through the cancellation process, and provide information on refund timelines. Refunds are typically processed within 7-10 working days to your original payment method.

Yes! Our helpline 117 and mobile support 0300-8008787 are available 24 hours a day, 365 days a year, including all public holidays such as Eid, Independence Day, and New Year. We understand that travel needs don't stop for holidays, and neither does our support.