Privacy Policy - Green Line Express 2026 | Data Protection & User Privacy

Introduction

Welcome to Green Line Express ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenline.pk, use our mobile application, or book tickets through our online platform.

This policy applies to all users of our services and is designed to comply with applicable data protection laws in Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016 and relevant regulations. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our service to you:

Personal Information You Provide

Identity Information: Full name, CNIC/NICOP number, passport number, date of birth, and gender.
Contact Information: Email address, mobile phone number, and residential address.
Booking Information: Travel dates, route preferences (from/to stations), class selection, seat preferences, and payment details.
Account Information: Username, password, and profile preferences if you create an account on greenline.pk.

Information Collected Automatically

Log Data: IP address, browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps, and clickstream data.
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content.
Location Data: Approximate location based on IP address for regional content and station suggestions.

2. How We Use Your Information

We use the collected information for the following purposes:

To process and confirm your ticket bookings.

To send booking confirmations, e-tickets, and travel updates via SMS/email.

To provide customer support and respond to inquiries.

To personalize your experience and recommend relevant routes.

To improve our website, services, and user interface.

To detect and prevent fraudulent transactions and unauthorized access.

To comply with legal obligations and regulatory requirements.

To send promotional offers and newsletters (with your consent).

3. Cookies & Tracking Technologies

Greenline.pk uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Cookie Type	Purpose	Duration
Essential Cookies	Required for website functionality, booking engine, and secure login.	Session
Analytics Cookies	Google Analytics to track page visits, user behavior, and improve performance.	2 Years
Functional Cookies	Remember language preferences, station selections, and login details.	1 Year
Advertising Cookies	Google AdSense and third-party ads to display relevant advertisements.	1 Year

You can control cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our booking system. By continuing to use greenline.pk, you accept our use of cookies as described.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal identification information to third parties. We may share data in the following limited circumstances:

Service Providers: Trusted third-party companies that assist us in operating our website, processing payments (e.g., banks, JazzCash, EasyPaisa), sending communications, and analyzing data. These parties are contractually obligated to keep your information confidential.
Legal Compliance: When required by law, court order, or governmental regulation, we may disclose information to law enforcement agencies or regulatory authorities in Pakistan.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset. You will be notified via email and/or prominent notice on our website.
With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Security Measures

The security of your personal information is our top priority. We implement industry-standard security measures to protect your data:

SSL Encryption

All data transmitted between your browser and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.

Secure Servers

Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.

Access Control

Only authorized personnel with a legitimate business need can access personal data. Multi-factor authentication is enforced.

Regular Audits

We conduct periodic security audits and vulnerability assessments to ensure our systems remain secure.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Booking and transaction records are kept for a minimum of 3 years as required by Pakistani tax and commercial laws. Account information is retained until you request deletion. After the retention period, data is securely deleted or anonymized.

7. Your Data Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct any inaccurate or incomplete information.
Right to Erasure: Request deletion of your data ("Right to be Forgotten") subject to legal retention requirements.
Right to Restrict Processing: Limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing for direct marketing purposes.
Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at privacy@greenline.pk or call our helpline at 117. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information. Parents or guardians who believe their child has submitted personal information can contact us at privacy@greenline.pk.

9. Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party service you interact with. Greenline.pk uses Google AdSense to display advertisements. Google may use cookies to serve ads based on your prior visits to our website. You can opt-out of personalized advertising by visiting Google Ads Settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically. Continued use of greenline.pk after changes constitutes acceptance of the revised policy.

Questions About Your Privacy?

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

privacy@greenline.pk

Helpline

117

Postal Address

Data Protection Officer
Pakistan Railways HQ, Lahore